Technology’s Role in Developing Intellectual Capital
by
Bernard Hurtault
For a long time I was
convinced that Dominica’s problem was primarily one of capital. In reflection,
I see that I was right and wrong. Namely, when I thought capital was the problem,
I saw capital primarily in financial terms – money, credit and the like. Lately
I have come to believe that far more important to Dominica is the island’s
stock of intellectual capital. The intellectual capital here mentioned should
not be limited to or confused with human capital. Intellectual capital has been
defined as follows:
Human Capital: The educated stock of an
organization. The capabilities of an organization’s members necessary to
provide solutions to a clientele, to innovate and to renew. In addition to
individual capabilities, human capital includes the dynamics of an intelligent
(learning) organization in a changing competitive environment, its creativity,
and innovativeness.
Structural Capital: The skeleton and
glue of an organization. Its value depends on how well it enables an
organization to package, move, and use human capital in service to specific
goals. This includes the organizational capabilities to meet market
requirements. Structural capital also includes the quality and reach of
information technology systems, organizational images, databases,
organizational concept and documentation. Customer Capital: The relationships
with people with whom an organization does business. Although this usually
means clients and customers, it can also mean suppliers.
Clearly, Dominica lack many aspects of
intellectual capital per the above description. As a society we may have
talented, educated individuals and hence elements of human capital. But it is
those other aspects of intellectual capital that are sorely missing from the
system. In particular; our innovativeness, our creativity in using knowledge we
already possess, our management philosophies, our corporate cultures,
our management processes, our information technology systems, our networking
systems, our external customer savvy and relationships, all suffer from an
“idea gap”.
We need new ideas. We need new concepts.
We need new ways of thinking about the world and development if Dominica is to
escape poverty and develop the full human potential of all it citizens. That is
the point. The only point. Forget foreign aid. Forget new agricultural markets,
and better varieties of “fig”. If we do not infuse new ideas, renounce the
agrarian, primary producer worldview, then we may never achieve a sustainable
economy. Dominica’s future lies in our minds and that what makes the
possibilities so exciting!
But first we must recognize as true that
the primary problem with Dominica is the lack of the ability to think outside
the box. And there is a reasonable explanation for this. Increasingly,
sociologists and development psychologists are realizing that knowledge and
creativity are largely social.
People will think, act, innovate, and
create with those dominant ideas and concepts, which they inherit during their
social development. Innovativeness, creativity – all crucial for true
sustainable development – are largely social and cultural phenomenon. Without a
greater exposure to worldwide best practices and interesting ideas, Dominica -
along with many small states - is left with a limited “idea set” to choose
from. It is not that Dominicans are not intelligent people, but simply that we
are suffering from that serious “idea gap” when compared to progressive
nations.
That then is what I see as the main
benefit of a science and technology based economy. And a science and technology
based economy does not simply imply an economy based solely on advanced
scientific endeavors, but really implies adopting a scientific approach to
problem solving in all disciplines. These new industries and their associated
concepts will introduce a new culture, a new modus operandi, and a context in
which innovation, professionalism, and global competitiveness is cultivated.
A technology-based economy will force us
to lift our eyes from the banana fields and start thinking again. A
technological economy will force us to train our young people with useful skills
in school instead of following a mindless, pointless neo-colonial education. A
technological economy will call forth, with a sense of urgency, the need to
develop our college systems with a specific agenda in mind – well trained 21st
century professionals. A technological economy will stimulate and introduce new
management approaches galvanizing a transformation of most of our social
institutions. We must develop industries that are relevant in today’s knowledge
economy.
There should be no need for us to clunk
through the traditional development process, via low wage industrialization. We
can and should leap frog that phase directly into the era of knowledge work –
the most valuable asset in economies today.
The most valuable asset that Dominica has is intelligent, determined,
hardworking people. We must thus ensure exposure of our society to cutting edge
concepts and the building of momentum to nurture and develop a sustainable
intellectual base. Let us gain that insight, and focus on developing that
intellectual capital as the new Dominican commodity.
That then is where Dominica should
capitalize on it expatriates and where the expatriate community is most
valuable – in fact invaluable – to Dominica. We have well trained technologist,
scientists and other professionals around the world. Let us utilize and organize that talent into a coherent force.
Let us use these resources to expand Dominica’s idea set thus infusing new
concepts, new philosophies, and new energy into the island. Beyond the
financial capital that expatriates can bring to bear, it is that most needed
other capital which expatriates are well suited for bringing to the table. The
wide dispersion and excellent placement of the Diaspora means that we have a
worldwide net exposed to best practices around the world. Expatriates should be
sourced as conduits funneling ideas and innovative approaches back home. An
organized effort like that cannot help but light a fight, build a momentum, to
that tantalizing future which all Dominicans have always felt in their bosoms
is possible.
Let us do these things then. Let us
imagine and innovate an exciting future for our nature isle. Let us blend that
extraordinary Dominican warmth, humanity, and love for island, with an
aggressive push for innovative, knowledge based, approaches to economic
development. Let us do these things well and economic prosperity will be simply
a natural, almost inevitable consequence.